HR Customer Support Representative Workday HRIS

About this opportunity

HR Customer Support Representative Workday HRIS - Remote, USA | Temporary, Full-Time | Rose International Menu 1 Menu 2 Menu 3 Menu 4 --> Rose Home Rose News Contact Rose NEW JOB OPENING HR CUSTOMER SUPPORT REPRESENTATIVE WORKDAY HRIS IN Remote, USA! Date Posted: 10/14/2026 Hiring Organization: Rose International Position Number: 509161 Industry: Healthcare Job Title: HR Customer Support Representative Workday HRIS Job Location: Remote, USA Work Model: Remote Work Model Details: General Business Hours Shift: 6:00 A.M. and 9:00 P.M. EST Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 6 Min Hourly Rate($): 20.00 Max Hourly Rate($): 20.00 Must Have Skills/Attributes: Customer Service, Healthcare, HRIS, Workday Experience Desired: Workday HRIS system knowledge or experience (1+ yrs), Healthcare background/experience (1+ yrs) Required Minimum Education: High School Diploma or equivalent **C2C is not available** Job Description This position is responsible for answering inbound calls and inquiries in a call center environment from Client teammates and leaders with the highest quality of service excellence. Service must be professional and empathetic. Job duties include providing general information, systems support and problem resolution for a variety of Human Resources areas including policy and procedure. This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Client Web and Job Aides. This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers. Education: • High School Diploma Qualification: • Experience in handling phones, chat, troubleshooting and support • Customer service / support background / experience • Experience in answering inbound calls and inquiries in a call center environment Nice to have: • Workday HRIS system, Human Resources knowledge or experience • Healthcare background/experience Duties: • The roles will involve handling phones, chat, and managing two of our TMSS queues Responsibilities: •Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system. 30% •Provides answers and guidance for general People Services questions and a variety of teammate concerns. 15% •Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders. 15% •Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate. 5% •Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations. 15% •Logs calls/inquiries into call tracking system and maintains timely and accurate documentation. 10% •Consistent, regular and punctual attendance as scheduled. 0% •Utilizes Knowledgebase system and Client Web and Job Aides. 5% •Other duties as assigned. 5% •Total Allocation of Time. 100% **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.). Apply Now Send me a reminder to complete this application Apply Now About Rose Founded in 1993 Office Locations Across the U.S. 150+ Clients: Corporations and Government Agencies Employee Oriented Company Challenging Assignments Across the U.S. Continuous Professional Development Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors. Samba, Consultant As a contractor, I have to say that Rose International was by far the best agency I have worked for. Q'testdalir, Consultant I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous. Stephanie, Consultant Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions. Diana, Consultant It was great working for Rose International. Everyone was extremely helpful. Rosann, Consultant EMPLOYEE COMMENTS We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves. HR Customer Support Representative Workday HRIS This position is responsible for answering inbound calls and inquiries in a call center environment from Client teammates and leaders with the highest quality of service excellence. Service must be professional and empathetic. Job duties include providing general information, systems support and problem resolution for a variety of Human Resources areas including policy and procedure. This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Client Web and Job Aides. This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers.Education: • High School DiplomaQualification:• Experience in handling phones, chat, troubleshooting and support• Customer service / support background / experience• Experience in answering inbound calls and inquiries in a call center environmentNice to have:• Workday HRIS system, Human Resources knowledge or experience• Healthcare background/experienceDuties: • The roles will involve handling phones, chat, and managing two of our TMSS queuesResponsibilities: •Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system. 30%•Provides answers and guidance for general People Services questions and a variety of teammate concerns. 15%•Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders. 15%•Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate. 5%•Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations. 15%•Logs calls/inquiries into call tracking system and maintains timely and accurate documentation. 10%•Consistent, regular and punctual attendance as scheduled. 0%•Utilizes Knowledgebase system and Client Web and Job Aides. 5% •Other duties as assigned. 5%•Total Allocation of Time. 100%**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

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Eligible locations

Remote — USA